When most people think about running a home care agency, they think in terms of numbers: hours billed, revenue, client satisfaction scores. But there’s another system running the show; one that isn’t written on any spreadsheet; and that’s the nervous system of your...

Running a home care agency is deeply rewarding;  but it’s also incredibly complex. Between scheduling, compliance, caregiver retention, client satisfaction, and billing, it’s easy for owners and managers to feel like they’re drowning in details.  What I’ve learned as...

The holiday season can be one of the hardest times of the year for families with aging loved ones. The days are shorter, the weather is colder, and seniors often spend more time indoors. Less sunlight can affect mood, leading to feelings of sadness and loneliness....

By Veronica Griffiths, Former Owner, Acti-Kare Home Care – Greater Seattle From 2015 to early 2024, I owned and operated a home care agency in the Seattle area. After selling, I stayed in the industry as a Care Advisor — and with nearly a decade of hands-on...

This Is Going to Be Raw — But It’s 100% From the Family’s Perspective The Literal Wake-Up Call This morning, I woke to my phone vibrating. It was too early for my alarm, so I rubbed my eyes and looked at the phone. It was my Mom calling. “I’m scared and don’t know...

You’ve said it a thousand times: “No one else does it like I do. Not as fast, not as good.” So it falls on you — every time. And then, the clock starts racing. Your calendar turns into a battlefield. And the life you meant to live? It’s buried somewhere...

The home care industry is grappling with a workforce crisis. Caregiver turnover sits at an astonishing 79.2% annually, leading to missed interviews, no-shows for first shifts, and skyrocketing recruitment costs—at least $500 per new hire. These challenges don’t just...