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Strategic Thinking for Home Care Owners: Maximizing Your ROI with Promotional Products

Gregg Mazza

Home Care Breakthrough Pro

As a home care agency owner, you know the importance of building a brand that’s both recognizable and memorable. Whether it’s strengthening relationships with referral partners, fostering loyalty among caregivers, or staying top of mind with clients, promotional products can play a key role in supporting your goals. 

But not all promotional items—or tchotchkes—or SWAG- are created equal. 

To make a real impact, a strategic approach is essential. 

When chosen thoughtfully, promotional products can do far more than serve as giveaways. They can become valuable tools for reinforcing your agency’s professionalism, values, and commitment to excellence. However, success depends on selecting items that offer real value to your audience. 

In this article, we’ll explore three key principles to help you get the most out of your investment in promotional products: utility, quality, and shelf life. 

Utility: Focus on Everyday Use 

To avoid having your promotional items end up forgotten in a drawer (or worse, tossed away), focus on items that recipients will use regularly. 

People tend to keep and appreciate products that solve a practical need. For example, caregivers might find branded badge reels or reusable water bottles helpful, while referral partners might appreciate professional portfolios, desk organizers, or high-quality pens. 

These aren’t just tchotchkes—they’re tools that integrate into the daily lives of your target audience. 

The more often someone uses your item, the more often they’ll be reminded of your agency. 

This repeated exposure builds familiarity and trust, key ingredients for a strong brand presence. 

As you consider your options, ask yourself: “What does my audience genuinely need?” 

By selecting useful, thoughtful items, you’re not just distributing promotional products—you’re offering solutions that make life a little easier for the people you serve. 

Quality: Align with Your Brand Values 

Promotional products are more than just marketing tools; they’re an extension of your brand. 

While it’s tempting to focus on quantity, it’s important to remember that quality leaves a far greater impression. 

Poorly made items—those flimsy tchotchkes that break after one use—can inadvertently send the wrong message about your agency’s standards. 

For example, a high-quality insulated mug reflects care and professionalism, while a cheaply made cup may leave people questioning your commitment to excellence. 

Similarly, branded apparel, such as embroidered polos or comfortable jackets, communicates pride and professionalism in a way that reflects positively on your team and your agency. 

By prioritizing well-made, durable items, you align your promotional products with the values of your agency. 

This demonstrates that you care about details and quality—just as you do in the care you provide. 

Shelf Life: Think Long-Term 

Another critical factor in choosing effective promotional items is shelf life. 

Items with longer shelf lives remain in use—and in sight—for months or even years, maximizing your brand’s exposure. 

Consider products like branded calendars or planners that sit on someone’s desk and remain visible every day. 

Or think about tote bags, durable water bottles, or travel mugs—items people use repeatedly and that won’t be discarded after a single use. 

Unlike disposable tchotchkes, these kinds of products ensure your agency stays top of mind for longer. 

When selecting items, always ask yourself: “Will this still be valuable and relevant six months or a year from now?” 

If the answer is yes, then you’ve found a winner.

Bonus Tips for Strategic Promotional Product Planning 

In addition to focusing on utility, quality, and shelf life, here are a few extra considerations to refine your promotional product strategy: 

  • Know Your Audience: Caregivers, clients, and referral partners each have unique needs. Choose items that resonate with their specific roles and challenges. 
  • Prioritize Branding: Consistency in your logo, colors, and messaging ensures your promotional products reinforce your overall branding. 
  • Think Value Over Volume: A smaller number of high-quality, thoughtfully selected products will always have more impact than a large quantity of inexpensive tchotchkes that don’t add real value. 

A Thoughtful Strategy Pays Off 

Promotional products, when used strategically, aren’t just giveaways—they’re tools to build connections and strengthen your agency’s reputation. A reusable water bottle or a well-made tote bag can carry your brand far further than a forgettable trinket ever could. 

By investing time and thought into your promotional strategy, you can ensure your items create a positive and lasting impression. 

Elevate Your Brand 

If you’re ready to enhance your promotional product strategy, you don’t have to go it alone. 

A trusted partner can help you brainstorm creative ideas, source high-quality products, and tailor your choices to reflect your agency’s unique values and goals. 

There are companies out there like, Elevation Marketing, that specialize in helping home care agencies stand out in competitive markets by focusing on promotional products, printing, and apparel that truly make a difference. 

They have offered to do a free strategic planning session for my clients for some guidance.  

Feel free to schedule a call using this link.

Conclusion 

The key to successful promotional products lies in understanding your audience and making thoughtful choices. 

By focusing on utility, quality, and shelf life, you can transform simple items into lasting impressions that elevate your brand. 

Remember, in a competitive industry like home care, the details matter. 

Choose promotional products that reflect the care, thoughtfulness, and professionalism your agency is known for—and watch how they help your brand stand out. 

Article by Adam Corcoran – Elevation Marketing

Check us out at www.elevationmktg.com 

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Peg Pickett
"Gregg has been a game-changer for my business! After 20 years in the industry, I had a lot of knowledge but didn't always know how to ...
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Peg Pickett
Owner, Visiting Angels
"Gregg has been a game-changer for my business! After 20 years in the industry, I had a lot of knowledge but didn't always know how to apply it effectively. In just six months of working with him, I've more than doubled my business. His detailed explanations, structured approach, and weekly check-ins keep me focused, addressing bottlenecks and celebrating wins. His educational videos for all aspects of the Home Care Business for all employees duties are outstanding. Gregg ensures you stay on track and turn insights into action. I highly recommend him to anyone looking to grow their business. Let him be your mentor as he is mine."
Peg Pickett
Peg Pickett
Owner, Visiting Angels
Mario D'Aquila, MBA
“Way back in 2020 Gregg reached out to me to see if I wanted to join his Homecare Revenue Breakthrough Mastermind Group. I proceeded...
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Mario D'Aquila, MBA
COO Assisted Living Home Care Services
“Way back in 2020 Gregg reached out to me to see if I wanted to join his Homecare Revenue Breakthrough Mastermind Group. I proceeded both with intrigue and excitement but unsure of how it would help me and my company. Being that we are one of the largest homecare agencies in our state I didn’t know how Gregg would be able to get us to the next level. I will tell you that it’s one of the best business decisions that I have ever made! Gregg has not only been a mentor and friend, helping to guide us on our homecare business journey, but he created this unbelievable think-tank called the Homecare Mastermind group. This group of like-minded business owners shares ideas, critiques each other, and grows our companies together. Since joining this group and implementing what I’ve learned our revenue has increased over 30%!! From Greggs sales, marketing, recruiting, and business operating Mastermind sessions we were able to incorporate strategies and processes that have launched our company into the stratosphere. If you are ever considering hiring a coach or consultant that knows home care well, Gregg is the real deal, and he’s built a phenomenal Mastermind group.”
Mario D'Aquila, MBA
Mario D'Aquila, MBA
COO Assisted Living Home Care Services
Rosaleen Doherty
"My home care team has been working with Gregg for the past 4 or 5 years. Gregg's salesperson training and 10x growth trainings are excellent and help ...
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Rosaleen Doherty
Co-Owner/CEO Right At Home
"My home care team has been working with Gregg for the past 4 or 5 years. Gregg's salesperson training and 10x growth trainings are excellent and help you to sit back and look at your people and your business. When we came to Gregg, we were already very successful in our home care franchise and had been in business over 20 years. Gregg helped us solidify our outside sales strategy after COVID and leverage his training to grow our private care business. I also joined his Mastermind, because I was paired with other home care owners around the country about my size and of my tenure in the industry. My franchise business was so much larger than most businesses in the system, so finding "peers" in the home care space has been invaluable to me. Gregg is an expert in the home care business and we feel like there is so much more to learn!"
Rosaleen Doherty
Rosaleen Doherty
Co-Owner/CEO Right At Home
Cara Delgado
"Working with Gregg Mazza was truly transformative for my home care business. After facing major setbacks —like rebuilding after Hurricane Harvey —I was ready...
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Cara Delgado
Former owner Home Instead Home Care
"Working with Gregg Mazza was truly transformative for my home care business. After facing major setbacks—like rebuilding after Hurricane Harvey—I was ready to give up. But Gregg challenged me to commit to growth, and that mindset shift made all the difference. His strategies gave me clarity, structure, and confidence, helping me grow referrals and increase my business's value and eventually selling it for almost half a million dollars more than my prior valuation. The focus on accountability, financial awareness, and team culture was game-changing. If you're feeling stuck, just know: if I could do it as a non-sales person/former social worker, so can you. This journey proved that with the right guidance and determination, incredible success is possible. I got so much value from my experience with Gregg that I decided to join his company as an accountability coach after I sold my business"
Cara Delgado
Cara Delgado
Former owner Home Instead Home Care
Jennifer and Brian Perruccio
When we had been in the home care business for about eight years, we were hovering around $1 million in revenue. While we...
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Jennifer & Brian Perruccio, Owners
HomeChoice Home Care Solutions, Raleigh, NC
When we had been in the home care business for about eight years, we were hovering around $1 million in revenue. While we were experiencing some growth, it wasn’t at the pace we wanted. Attending one of Gregg’s events was a turning point for us. At first, we were hesitant about working with a coach/consultant—it felt like a big investment in both time and money. But taking that step turned out to be one of the best decisions we’ve made. While working with Gregg we implemented his Rapid Referral program, focusing on refining our sales process and systems. It was a challenge at first, especially as a small agency with limited staff, but by following Gregg’s methods closely, we started seeing real results. Shortly after, we joined Gregg’s Mastermind group, and the ongoing exposure to his insights on recruiting, management systems, and innovative strategies has transformed our business. Not only have we built a stronger, more independent team—something Gregg strongly encouraged—but our business has more than tripled in size since we started working with him. More importantly, we’ve shifted from being consumed by the day-to-day operations to having a company that runs more and more without us. Gregg has been an incredible mentor, constantly pushing us to think bigger and step outside our comfort zone. Every time we take his advice, our agency grows stronger. If you’re serious about growing your business and want to be energized by a forward thinker, don’t hesitate—work with Gregg. You won’t regret it!
Jennifer and Brian Perruccio
Jennifer & Brian Perruccio, Owners
HomeChoice Home Care Solutions, Raleigh, NC

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