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The Scheduling and Compliance Problem Most Home Care Agencies Are Still Fighting

Talk to almost any home care agency owner and you’ll hear the same thing.

The hardest part of running the business isn’t getting clients.

It’s keeping everything organized once those clients arrive.

Schedules shift constantly. Caregivers call out. Credentials expire. Compliance requirements change. Meanwhile the office team is trying to keep the entire operation moving without dropping the ball.

For many agencies, the systems they rely on just weren’t built for the reality of modern home care operations.

That’s exactly the problem we set out to solve when building Lubaloo.

The Gap in Most Home Care Software

Most existing platforms were designed years ago when agencies were smaller and regulations were simpler.

As agencies grow, they often end up juggling multiple systems just to keep basic operations running.

Scheduling lives in one place.

Compliance lives somewhere else.

Credential tracking happens in spreadsheets.

And the office team is left stitching everything together manually.

The result is constant friction.

Shifts take too long to fill.

Compliance issues surface at the worst possible time.

And staff spend hours each week chasing information that should already be visible.

Why We Built Lubaloo Differently

Lubaloo was designed specifically for agencies that want operations, scheduling, and compliance working together instead of separately.

Instead of treating scheduling and compliance as two different problems, our platform connects them.

That means agencies can see instantly:

• Which caregivers are qualified for each client

• When credentials or licenses are approaching expiration

• Which open shifts can be filled immediately by compliant caregivers

• Where scheduling risks might appear before they become problems

This eliminates one of the biggest daily headaches for agency teams — trying to match the right caregiver to the right client while staying compliant.

Features Agencies Tell Us They’ve Been Waiting For

As we worked with agencies, a few needs kept coming up again and again.

They wanted visibility.

They wanted fewer manual processes.

And they wanted tools that actually helped the office move faster.

Some of the capabilities agencies are now using inside Lubaloo include:

Smart caregiver-to-client matching

The platform automatically shows which caregivers meet the compliance requirements for each shift.

Real-time credential and license tracking

Instead of discovering problems later, agencies see compliance issues before they impact scheduling.

Unified scheduling and compliance workflow

Staff no longer have to jump between systems to confirm whether someone can legally work a shift.

Operational visibility for leadership

Agency owners can quickly see where scheduling coverage is strong and where risks might appear.

For many agencies, these changes remove hours of administrative work every week.

A Simpler Way to Run the Agency

Home care is a complex business.

There will always be unexpected changes — caregivers get sick, clients adjust schedules, new regulations appear.

But the systems behind the agency shouldn’t make those challenges harder than they already are.

Lubaloo was built to simplify the operational side of home care so agencies can spend less time managing chaos and more time focusing on care.

When scheduling and compliance work together, the entire agency runs smoother.

And that’s exactly what today’s home care teams need.

Stephanie Beaute is the Head of Product at Lubaloo, where she focuses on building technology that simplifies operations for home care agencies. With over 20 years of experience across healthcare and software development, Stephanie has spent her career helping organizations design systems that improve efficiency, compliance, and care delivery. She is passionate about creating practical solutions that make life easier for both agency teams and the caregivers they support.

Stephanie Beaute

Head of Product

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Peg Pickett
"Gregg has been a game-changer for my business! After 20 years in the industry, I had a lot of knowledge but didn't always know how to ...
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Peg Pickett
Owner, Visiting Angels
"Gregg has been a game-changer for my business! After 20 years in the industry, I had a lot of knowledge but didn't always know how to apply it effectively. In just six months of working with him, I've more than doubled my business. His detailed explanations, structured approach, and weekly check-ins keep me focused, addressing bottlenecks and celebrating wins. His educational videos for all aspects of the Home Care Business for all employees duties are outstanding. Gregg ensures you stay on track and turn insights into action. I highly recommend him to anyone looking to grow their business. Let him be your mentor as he is mine."
Peg Pickett
Peg Pickett
Owner, Visiting Angels
Mario D'Aquila, MBA
“Way back in 2020 Gregg reached out to me to see if I wanted to join his Homecare Revenue Breakthrough Mastermind Group. I proceeded...
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Mario D'Aquila, MBA
COO Assisted Living Home Care Services
“Way back in 2020 Gregg reached out to me to see if I wanted to join his Homecare Revenue Breakthrough Mastermind Group. I proceeded both with intrigue and excitement but unsure of how it would help me and my company. Being that we are one of the largest homecare agencies in our state I didn’t know how Gregg would be able to get us to the next level. I will tell you that it’s one of the best business decisions that I have ever made! Gregg has not only been a mentor and friend, helping to guide us on our homecare business journey, but he created this unbelievable think-tank called the Homecare Mastermind group. This group of like-minded business owners shares ideas, critiques each other, and grows our companies together. Since joining this group and implementing what I’ve learned our revenue has increased over 30%!! From Greggs sales, marketing, recruiting, and business operating Mastermind sessions we were able to incorporate strategies and processes that have launched our company into the stratosphere. If you are ever considering hiring a coach or consultant that knows home care well, Gregg is the real deal, and he’s built a phenomenal Mastermind group.”
Mario D'Aquila, MBA
Mario D'Aquila, MBA
COO Assisted Living Home Care Services
Rosaleen Doherty
"My home care team has been working with Gregg for the past 4 or 5 years. Gregg's salesperson training and 10x growth trainings are excellent and help ...
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Rosaleen Doherty
Co-Owner/CEO Right At Home
"My home care team has been working with Gregg for the past 4 or 5 years. Gregg's salesperson training and 10x growth trainings are excellent and help you to sit back and look at your people and your business. When we came to Gregg, we were already very successful in our home care franchise and had been in business over 20 years. Gregg helped us solidify our outside sales strategy after COVID and leverage his training to grow our private care business. I also joined his Mastermind, because I was paired with other home care owners around the country about my size and of my tenure in the industry. My franchise business was so much larger than most businesses in the system, so finding "peers" in the home care space has been invaluable to me. Gregg is an expert in the home care business and we feel like there is so much more to learn!"
Rosaleen Doherty
Rosaleen Doherty
Co-Owner/CEO Right At Home
Cara Delgado
"Working with Gregg Mazza was truly transformative for my home care business. After facing major setbacks —like rebuilding after Hurricane Harvey —I was ready...
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Cara Delgado
Former owner Home Instead Home Care
"Working with Gregg Mazza was truly transformative for my home care business. After facing major setbacks—like rebuilding after Hurricane Harvey—I was ready to give up. But Gregg challenged me to commit to growth, and that mindset shift made all the difference. His strategies gave me clarity, structure, and confidence, helping me grow referrals and increase my business's value and eventually selling it for almost half a million dollars more than my prior valuation. The focus on accountability, financial awareness, and team culture was game-changing. If you're feeling stuck, just know: if I could do it as a non-sales person/former social worker, so can you. This journey proved that with the right guidance and determination, incredible success is possible. I got so much value from my experience with Gregg that I decided to join his company as an accountability coach after I sold my business"
Cara Delgado
Cara Delgado
Former owner Home Instead Home Care
Jennifer and Brian Perruccio
When we had been in the home care business for about eight years, we were hovering around $1 million in revenue. While we...
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Jennifer & Brian Perruccio, Owners
HomeChoice Home Care Solutions, Raleigh, NC
When we had been in the home care business for about eight years, we were hovering around $1 million in revenue. While we were experiencing some growth, it wasn’t at the pace we wanted. Attending one of Gregg’s events was a turning point for us. At first, we were hesitant about working with a coach/consultant—it felt like a big investment in both time and money. But taking that step turned out to be one of the best decisions we’ve made. While working with Gregg we implemented his Rapid Referral program, focusing on refining our sales process and systems. It was a challenge at first, especially as a small agency with limited staff, but by following Gregg’s methods closely, we started seeing real results. Shortly after, we joined Gregg’s Mastermind group, and the ongoing exposure to his insights on recruiting, management systems, and innovative strategies has transformed our business. Not only have we built a stronger, more independent team—something Gregg strongly encouraged—but our business has more than tripled in size since we started working with him. More importantly, we’ve shifted from being consumed by the day-to-day operations to having a company that runs more and more without us. Gregg has been an incredible mentor, constantly pushing us to think bigger and step outside our comfort zone. Every time we take his advice, our agency grows stronger. If you’re serious about growing your business and want to be energized by a forward thinker, don’t hesitate—work with Gregg. You won’t regret it!
Jennifer and Brian Perruccio
Jennifer & Brian Perruccio, Owners
HomeChoice Home Care Solutions, Raleigh, NC

Gregg Mazza

After nearly losing my business in 2010 and facing intense personal burnout, I turned things around—growing our agency by over $1 million in just one year. That transformation not only stabilized the business but gave me the freedom to step back from daily operations. That journey inspired me to launch Home Care Breakthrough and Home Care Insider Magazine—platforms built to share the hard-earned insights and strategies that helped me scale, so fellow agency owners don’t have to walk the road alone. I know firsthand how isolating and overwhelming home care ownership can feel. But I’ve also discovered that building a larger, systems-driven agency brings clarity, stability, and more balance to your life. Through our articles and resources, my mission is to help you achieve that too—and to remind you that there’s room for all of us to succeed.

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